AML/KYC Policy

1. To prevent illegal activities such as fraud, money laundering, and terrorism financing, including engaging in fraud, money laundering, terrorism financing, and using this service to purchase prohibited goods and services, we adopts anti money laundering (AML) and know your customer (KYC) policies.

2. For high-risk asset inflows, funds with the following tags accounting for more than 1%:

-Mixer

-Sanctions

-Ransom

-Gambling

-Scam

-Dark Market

-Dark Service

-Stolen Coins

-Terrorism Financing

-Fraudulent Exchange

-Illegal Service

-Child exploitation

-Enforcement Action

-High-Risk Jurisdiction

-Special Measures

3. Address and transaction verification

If the customer sends funds with high-risk labels without verifying the risk of the sending address, the customer will bear the risk of the funds being frozen by the exchange's AML system, and a KYC review will be required to achieve a refund. You can check your address risk score in advance on the BestChange  official website or or AML analysis website: GetBlock, coinkyt.com, shard.ru, rapira.net. If the customer does not verify the address risk, the customer will bear the risk of funds being frozen.

4. Requirements for KYC verification:

Users need to provide

*ID documents with photos (ID card or passport, driver's license), with clear and visible photos and full names;

*The fund sender holds a photo of their ID card;

*Record a video taken from the platform that sends funds, which should include the payment and receipt addresses, amount, and transaction date. If it is a cryptocurrency transaction, the hash value should also be displayed.

After providing KYC materials, we will verify within 24 hours. If it is to cooperate with the third-party cryptocurrency exchange (Binance) audit, the approval time depends on the exchange.

5. Refund fees

5.1 After KYC verification, the refund fee is limited to network fees or fees required for withdrawal from the exchange.

5.2 Refunds of assets that have not been verified for anti money laundering will result in a deduction of 2% of the fee (up to a maximum of $50)

5.3 If the customer fails KYC verification within 14 calendar days after being frozen, the funds will be fully transferred to the service provider and cannot be refunded.

5.4 If the KYC check is successfully completed, the funds will be refunded to the sending address (within 24 hours) or to another address of the customer (within 72 hours).

5.5 If the assets have been requested by the competent authorities and other institutions in any jurisdiction, refunds are not possible as frozen assets may be used as substantive evidence in the case.

6. Other requirements:

6.1. The payer and payee for payment through the application must be the same person.

6.2. All contact information entered by the user and other personal data uploaded by the user to the service must be updated and reliable.

6.3. Users are strictly prohibited from using anonymous proxy servers, VPNs, Tor, or any other anonymous internet connections to create applications.

7. Privacy

We promises to keep confidential any facts related to any suspicious transactions, and this obligation also applies to users of the service and third parties to whom transaction information is transmitted. Disclosure of such information to government, law enforcement agencies, and other entities does not violate confidentiality obligations under legal provisions.